How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake
What is the shipping time for your products?
We take 1-3 days to process your order and then 10 working days to deliver it to you.
Do you ship worldwide?
Yes, we do. We ship to Europe, North America, and the Middle East.
Where do we ship your product from?
Our offices are located in London, UK. Our international warehouse is located in Asia.
Do you provide tracking information on the product?
Yes, please wait 3 days after you order, or ask us via email at firstname.lastname@example.org